Support
Email support@bang9.dev
I subscribed, but viva doesn't show it
Tap "Restore purchase" on the checkout screen or in Settings. viva rereads your subscription from the store. On a new phone or after reinstalling, sign in to the same account and do the same. You won't be charged twice.
Cancelling my subscription
Cancel in your store: tap Settings › Manage subscription in the app, or on iPhone go to Settings › your name › Subscriptions, and on Android to Play Store › profile › Payments & subscriptions › Subscriptions. You keep access until the period ends, and your stitched hoops stay viewable while the service is running. See How to cancel.
I'd like a refund
App Store payments are refunded by Apple, and Google Play payments by Google — ask the store you paid through. Payments and refunds follow Apple's and Google's policies and processes. Your rights under the law stay the same. In Korea, you can withdraw within 7 days of payment. For details, see the Right of withdrawal and refunds.
Do my photos go to a server?
No. Photos are looked through on your phone only. From your photos, only short words like "cafe" or "run" leave it, and only to pick a patch's design. Our server keeps only your hoops by year (dates, patch types and the like — no photos or text) with your account. To improve the app we also count usage, like which screens were opened. Details in the Privacy Policy.
Deleting my data
Settings › Delete account deletes your account and your hoops on our server right away (cancel a subscription separately in your store). On your phone: Settings › Sign out (your hoops stay with your account) or delete the app. Without the app, see Delete Your Account.
Contact
support@bang9.dev · winterlog studio · Business information