Support
Email support@bang9.dev
I subscribed, but viva doesn't show it
Tap "Restore purchase" on the checkout screen or in Settings › Subscription. viva rereads your subscription from the store. On a new phone or after reinstalling, sign in to the same account and do the same. You won't be charged twice.
Cancelling my subscription
Cancel in your store: tap Settings › Subscription › Manage subscription in the app, or on iPhone go to Settings › your name › Subscriptions, and on Android to Play Store › profile › Payments & subscriptions › Subscriptions. You keep access until the period ends, and your stitched hoops stay viewable while the service is running. See How to cancel.
I'd like a refund
App Store payments are refunded by Apple, and Google Play payments by Google — ask the store you paid through. Payments and refunds follow Apple's and Google's policies and processes. Your rights under the law stay the same. In Korea, you can withdraw within 7 days of payment. For details, see the Right of withdrawal and refunds.
Do my photos go to a server?
No. Photos are looked through on your phone only. From your photos, only short words like "cafe" or "run" leave it, and only to pick a patch's design. Our server keeps only your hoops by year (dates, patch types and the like — no photos or text) and My patches (small dot pictures made from the subject lifted out of a photo, with the names you give them) with your account. To improve the app we also count usage, like which screens were opened. Details in the Privacy Policy.
Deleting my data
Settings › Account › Delete account deletes your account and your hoops on our server right away (cancel a subscription separately in your store). On your phone: Settings › Account › Sign out (your hoops stay with your account) or delete the app. Without the app, see Delete Your Account.
Contact
support@bang9.dev · winterlog studio · Business information